Contact & Returns

CONTACT US:

Do you have product questions, collaboration ideas, or are just looking for a specific rug color or size that you need help sourcing? We'd love to chat! DM us on Instagram or shoot us an email at newenglandloom@gmail.com.

 RETURN POLICY: 

All sales are final. Please note that when you purchase a rug from NE Loom you are purchasing an item that is pre-owned and vintage by nature. Rugs might have areas of wear or inconsistent/faded colors that we're always sure to capture in detail in our listing photos. Those flaws are often what makes them even more beautiful.